Natural Language Processing

The rise in on-demand messaging is changing how customers prefer to communicate. Many industries are now using chatbots to engage…

Award-winning Healthcare IT PR agency to collaborate with leader in modernizing payer workflows to amplify client successes and…

SX Live will include speakers from Meta, Microsoft, Salesforce, SAP, ServiceNow, Workday, Zendesk and more SupportLogic,…

Dialpad, Inc., the industry leader in AI-powered communication and collaboration, announced its strategic partnership with MIA…

Independent report named InMoment among key vendors for text analytics platforms and applications This report includes 28…

Company Plans to Host SX Live, the First Industry Conference Focused on the Support Experience, April 5-7\ SupportLogic,…

On the fifty fourth anniversary of 911, history was once again made with the Nation's first deployment of an i3 ESInet…

Verint, The Customer Engagement Company, announced that Verint Knowledge Management has been recognized by KMWorld for four…