NICE Named a Leader in Everest Group’s Task Mining Products PEAK Matrix News Desk Oct 20, 2023 NICE announced that NEVA Discover, its process analytics and task mining offering, has been recognized as a ‘Leader’ in Everest…
NICE to Acquire LiveVox, Revolutionizing How Organizations Manage Proactive Outreach With the Power… News Desk Oct 5, 2023 NICE and LiveVox announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive…
NICE Enlighten AI Receives Two 2023 CUSTOMER Magazine Product of the Year Awards News Desk Sep 29, 2023 NICE announced that TMC, a global, integrated media company, and CUSTOMER Magazine has recognized two NICE solutions as 2023 award…
NICE CXone Summer 2023 Release Unlocks New Levels of Openness and Flexibility to Deliver CX at Scale News Desk Sep 21, 2023 NICE announced the Summer 2023 Release of CXone, which adds new capabilities, underpinned by Enlighten, that drive fluent…
ABN AMRO Finds Smarter and Faster Digital Customer Experiences with NICE CXone News Desk Jul 18, 2023 NICE has announced that ABN AMRO, a leading eurozone financial institution located in the Netherlands, has deployed NICE CXone to…
NICE Launches Next Big Leap of Enlighten, Creating the CX Industry’s First Trusted AI For Business News Desk Jun 7, 2023 NICE announced the launch of three new solutions as part of Enlighten, the trusted AI for business, purpose-built for the Customer…
NICE Named a 2023 Gartner Peer InsightsTM Customers’ Choice for CCaaS Business Wire Apr 18, 2023 NICE, a leading customer experience innovator, announced that it has been named a Customers’ Choice in the 2023 Gartner Peer…
NICE Delivers AI-Powered CX to Accelerate Smart Self-Service Adoption While Improving Employee… Business Wire Apr 5, 2023 NICE announced the Spring 2023 release of CXone, which adds new AI-powered capabilities that accelerate digital fluency to help…
NICE CXone Selected by Whakarongorau Aotearoa to Improve Contact Center Operations Business Wire Mar 9, 2023 NICE announced that Whakarongorau Aotearoa – New Zealand Telehealth Services has implemented NICE’s CXone cloud-native platform…
NICE CXone Named Leader in Frost and Sullivan’s 2022 North American Enterprise Cloud Contact Center… Business Wire Feb 17, 2023 NICE was announced as a leader in growth performance and commitment to innovation in Frost & Sullivan’s Frost Radar North…