FirstComm Launches AscendOne, a Unified UC + CC + AI Platform Transforming Business Communications

FirstComm has launched AscendOne, a next-generation unified communications service. It combines voice, messaging, meetings, contact center features, and AI tools into one solution. AscendOne helps businesses simplify communication with customers and staff. It boosts growth for the future. It improves continuity, cuts down on complexity, and promotes quick, confident expansion.

In order to implement AscendOne, FirstComm partners with Intermedia Intelligent Communications, which is a global company offering AI-driven cloud communications solutions, collaboration, as well as customer engagement solutions. With this partnership, FirstComm is able to innovate faster without compromising on the principles of dependability, service, and customer value. Intermedia provides cloud communications infrastructure along with AI solutions to partners such as FirstComm to develop, customize, and deploy integrated communication solutions.

“AscendOne is made specifically for businesses seeking a replacement solution for legacy communication systems and standalone communication tools all in one scalable solution.” Because it integrates multiple communication methods and communication experiences into a single interface, businesses are able to experience a streamlined and convenient interface when it comes to voice communications, messaging, video meetings, and customer engagement. The system allows businesses and their teams to scale as needed, with AI-driven technology that boosts efficiency and allows businesses to quickly respond and adjust at a moment’s notice. For businesses that value a 99.999% level of up-time and “U.S.-based 24/7/365 support,” FirstComm provides this with AscendOne.

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Capabilities of AI tools are directly integrated with everyday operations of AscendOne, which enables teams to work more effectively without increasing complexity. Examples of such operations include automated meeting summaries, transcription of voice mails, summaries of interaction, sentiment analysis, or real-time coaching assistance for customer interaction agents. By minimizing tasks and/or offering valuable insights, these AI-powered solutions would lead to enhanced service as well as performance of employees without paying licensing or minute-wise charges.

“With AscendOne, we’re delivering on our promise to bring customers a reliable, scalable platform that makes communication effortless,” said Paul Van Hyfte, CEO. “Business continuity, support, and simplicity are at the core of what we do, and AscendOne takes that even further with single-click management and practical AI tools that empower every employee to get more done, serve customers faster, and work with greater confidence.”

Designed to support in-office, hybrid, and fully remote workforces, AscendOne delivers a consistent experience across devices and environments, including:

• Strong Cloud Phone System with over 100 enterprise-class calling features
• HD video conferencing, collaboration, and smooth transitions from desktop to mobile
• Omnichannel contact center solutions for voice, SMS, chat, and email communications
• Company-wide texting, Artificial Intelligence-assisted messaging solutions, File sharing capabilities

From a technical standpoint, AscendOne simplifies overall management with a single management portal covering unified communications, contact center solutions, Microsoft Teams integration, analytics, and compliance. Per-user pricing means predictable costs without hidden AI pricing, which is often a concern when using other platforms.

In organizations that use Microsoft Teams, AscendOne enhances collaboration spaces by providing full enterprise voice and contact center capabilities without needing additional licenses for Microsoft Teams Phone. Therefore, this technology helps organizations that want to retain their current processes by enabling them with enhanced voice capabilities in a UC solution.