Windstream Enterprise Launches Talkdesk Express: Affordable Contact Center Solution for SMBs

On November 19, 2024, Windstream Enterprise introduced Talkdesk Express, a new contact center solution tailored for small and medium-sized businesses (SMBs). This omnichannel platform is designed to provide affordable, enterprise-grade contact center capabilities that enhance customer interactions and drive revenue growth.

Talkdesk Express consolidates various communication channels—including voice calls, chat, text, email, and social media—into a single, user-friendly cloud portal. This integration allows businesses to engage customers in real time while streamlining operations. The platform features advanced analytics and intuitive dashboards that offer agents insights into customer interactions across all channels.

Mike Flannery, president of Windstream Enterprise, emphasized the simplicity of Talkdesk Express, stating that businesses can be operational within minutes without needing additional staff or complex setups. The solution is designed for minimal technical expertise, enabling quick onboarding through pre-installed applications.

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Key features of Talkdesk Express include an Omnichannel User Interface for comprehensive customer interaction visibility, Interactive Voice Response (IVR) to automate data collection from callers, and a Sophisticated Analytics Suite for data-driven decision-making. Additionally, it integrates with over 70 popular business applications and provides robust security measures through Talkdesk Guardian, an AI-driven compliance tool.

Austin Herrington, VP Product Management of Windstream Enterprise, noted the importance of scalable contact center capabilities for SMBs as they grow. Talkdesk Express is available with a 15-day trial period, allowing businesses to explore its offerings before committing.