TTEC Digital and VoxEQ Partner to Deliver Real-Time Voice Biometrics in SmartApps Cloud

TTEC Holdings Inc. a leading global CX (customer experience) technology and services innovator for AI-enabled CX, announced a new partnership between TTEC Digital and VoxEQ.

This partnership brings voice biometrics and fraud prevention to SmartApps Cloud, TTEC Digital’s proprietary software platform for financial services companies. The integration with VoxEQ marks a significant step forward in empowering financial services organizations to detect fraud in real time using voice bio-signal intelligence to assist with the verification of a caller’s identity and flag potential imposters.

“Our partnership with VoxEQ is a game-changer for our SmartApps Cloud clients,” said Dave Seybold, CEO, TTEC Digital. “We’re delivering a cost-effective, scalable, AI-powered solution that brings powerful fraud detection to organizations of all sizes. By removing friction and enhancing caller protection, we’re helping our clients build trust and deliver better experiences.”

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Unlike traditional voiceprint systems, which suffer from low opt-in rates, high false positives, and exploitable vulnerabilities, VoxEQ’s Verify solution offers comprehensive fraud protection for every call. As part of TTEC Digital’s SmartApps software, it also reduces average handle time by simplifying identity verification workflows, allowing agents to focus on serving customers rather than interrogating them.

“Phone-based fraud is rising fast, and bad actors are getting smarter every day,” said Jack Caven, CEO, VoxEQ. “We’re proud to join forces with TTEC Digital to bring real-time voice intelligence to the front lines of customer engagement. With seamless voice bio-signal analysis in SmartApps, contact centers can detect imposters in seconds and protect every caller — even those who’ve never been seen before.”

Key benefits of the TTEC Digital SmartApps integration with VoxEQ include:

• Enhanced authentication with analysis of voice bio-signals from the first second of a call.
• Protection for all callers, including anonymous and first-time callers.
• Streamlined workflows that reduce average handle time.
• Detection of repeat imposters and synthetic voices, while allowing trusted synthetic use cases like voicemail systems and virtual agents.
• Privacy-first architecture with no storage of PII (personally identifiable information) or voiceprints.

SOURCE: PRNewswire