8×8 Boosts Customer Engagement with New AI Enhancements Across CX Platform
New AI-powered capabilities, rising adoption, and strategic customer wins reinforce 8x8’s position as a global leader in…
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Customer Experience
LivePerson & Google Cloud Expand Partnership for AI outcomes & CX
LivePerson, a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, announced a…
NiCE and RingCentral Extend Strategic Alliance to Accelerate AI-Powered Customer and Employee…
NiCE announced the multi-year extension of its strategic partnership with RingCentral, Inc., a global leader in AI-driven business…
Atento names Paul Ignasinski as Chief Digital Transformation Officer
Atento Luxco 1, one of the world's largest providers of customer experience management services and business transformation…
Glance and Cloudhesive Partner to Bring Human-Centered CX
Glance, a leading provider of cobrowse and visual collaboration solutions, announced a strategic partnership with Cloudhesive, an…
MarTech360’S Weekly News Roundup With INFUSE, HubSpot, NICE, Meta, Teads And More!
Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…
Genesys Announces $1.5 Billion Investment by Salesforce and ServiceNow
Investment strengthens the company’s global partnerships with Salesforce and ServiceNow to accelerate the agentic AI customer…
EXL and Genesys collaborate to transform customer experiences with AI-driven insights
EXL, a global leader in data and AI, has entered into a strategic collaboration with Genesys®, a global cloud provider…
Glia Names Rei Kasai as Chief Product Officer
Glia, the leader in unifying AI and human agents to automate and elevate customer interactions, announced the appointment of Rei…
InMoment Launches AI Auto Response for Review Management
New Capability Enables Brands to Deliver Personalized Review Responses at Scale While Maintaining Brand Voice and Control…