Customer Experience

UJET have introduced a set of customer experience software architecture, called Agent Experience Orchestration (AXO) which will…

Zendesk has announced its final deal to acquire the AI startup Forethought, and the move is intended to enhance its customer…

Kustomer unveiled Kustomer AI, a standalone enterprise AI platform designed to transform how organizations deploy intelligence…

In this context, RingCentral has introduced a new agentic voice AI platform called AIR Pro (AI Representative) that will change…

Sinch, which offers a global communications platform, has developed Voice Relay, which enables AI agents to be given…

NiCE has introduced a new agentic AI innovation designed to transform enterprise interaction data into ready-to-deploy AI agents…

CallMiner has announced new advancements in its agentic artificial intelligence technology with the focus being on speeding up the…

ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE…

Movate, a digital technology and customer experience service provider with a global presence, has entered into a…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…