Mosaicx Launches AI-Native CX Platform
Mosaicx, a leader in AI-powered customer experience solutions and part of WestCX under the West Technology Group portfolio, made a…
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Customer Experience
NiCE Unveils CXone Mpower Agents: Intelligent AI Agents Designed for Seamless, End-to-End CX…
NiCE has announced the launch of CXone Mpower Agents, an enterprise-grade innovation that sets a new standard for AI-driven…
NiCE Advances AWS Strategic Collaboration, Accelerating Agentic AI Across CXone Mpower Platform
Expanded collaboration brings together CXone Mpower, Amazon Q index, Amazon SageMaker, and Amazon Bedrock to accelerate…
NiCE CXone Mpower Taps Snowflake AI for CX Automation
NiCE announced a strategic collaboration with Snowflake, the AI Data Cloud company, to unlock the full value of customer…
MarTech360’S Weekly News Roundup With LoopMe, Meltwater, Zendesk, Zoom, Taboola And More!
Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…
RingCentral Unveils Unified Customer Journey Analytics to Bridge UCaaS and CCaaS Silos
RingCentral has introduced its Customer Journey Analytics solution at CCW Las Vegas 2025, aiming…
Meltwater and 8×8 Join Forces to Enhance Customer Support with Real-Time Social Intelligence
Meltwater, a global leader in media, social, and consumer intelligence, has announced a strategic partnership with 8x8, Inc. …
TTEC and Zendesk Team Up To Enhance AI Customer Experience Solutions
Partnership provides tailored Zendesk solutions, innovative migration tools, verticalized offerings, and full-stack implementation…
iQor CXBPO™ Launches Insights iQ™ to Deliver Predictive Intelligence Across the CX
iQor CXBPO™, a global leader in customer experience business process outsourcing (BPO), announced the launch of Insights iQ™, a…
Lucidworks Unveils AI App Studio to Boost CX with No-Code
Lucidworks, the leader in AI-powered search and discovery solutions, announced the launch of AI App Studio™, a breakthrough…