Customer Experience

Genesys introduced Genesys Cloud AI Studio, a centralized platform enabling organizations to build, manage and scale intelligent…

Sitecore®, a global leader in digital experience software, announced the debut of Sitecore.ai, a groundbreaking digital…

Forrester announced the launch of its Total Experience Score, a pioneering metric designed to assess how effectively companies…

8x8, Inc. , a leading provider of an integrated platform for customer experience (CX) that unites Contact Center, Unified…

LocaliQ, the Digital Marketing Solutions (DMS) arm of Gannett Co., Inc., has introduced its newest innovation—an advanced…

Streams.AI empowers organizations to elevate productivity, responsiveness, and customer engagement by embedding AI directly into…

Appcues announced the appointment of Berni Fisher as Vice President of Product. Fisher will lead Appcues' product vision and…

Ushur, the leading AI-powered Customer Experience Automation™ company, introduced Ushur Intelligence, a cutting-edge agentic AI…

Decagon, the leader in conversational AI agents for customer experience, announced $131 million in series C funding, pushing its…

Imagine walking into your favorite boutique. The owner greets you by name. She remembers your last purchase: a size medium blue…