Ushur Unveils Ushur Intelligence: Agentic AI Engineered for Regulated Enterprise Environments

Ushur, the leading AI-powered Customer Experience Automation™ company, introduced Ushur Intelligence, a cutting-edge agentic AI platform specifically designed for highly regulated sectors such as healthcare, insurance, and financial services. Built with enterprise-grade compliance, security, and oversight in mind, Ushur Intelligence empowers organizations to deploy AI Agents capable of managing complex workflows that demand personalization, contextual reasoning, and decision-making — all within strict regulatory boundaries.

As industries grapple with mounting operational pressures, workforce constraints, and evolving customer expectations, intelligent automation has emerged as a critical lever for digital transformation. Ushur Intelligence signals a pivotal shift in enterprise AI, offering a new paradigm where autonomous, goal-oriented AI Agents go beyond static, rule-based automations to deliver fluid, context-aware customer experiences — without compromising trust or transparency.

“Agentic AI marks a major shift — from reactive task automation to proactive, intuitive problem-solving,” said Simha Sadasiva, CEO and Co-founder of Ushur. “With Ushur Intelligence, we’ve created a way for enterprises to safely deploy vertical-focused AI Agents all while maintaining transparency, trust, and total control.”

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Built for Mission-Critical, Regulated Workflows

Ushur Intelligence is powered by UshurLM, proprietary language models trained on industry-specific interactions and customer behaviors. This enables organizations to deliver intelligent digital experiences that meet stringent regulatory, security, and data privacy requirements.

Key features and capabilities include:

• Domain-Specific AI Agents: Preconfigured for healthcare, insurance, and financial services workflows, ensuring relevance, accuracy, and regulatory adherence.
• Multi-Agent Orchestration: A robust architecture that supports agent-to-agent (A2A) collaboration and coordination through Ushur’s Multi-Channel Platform (MCP).
• Seamless System Integration: Enables plug-and-play interoperability with core enterprise systems and processes — with zero-code implementation.
• Built-in Compliance Support: Out-of-the-box alignment with HIPAA, SOC 2, GDPR, and HITRUST frameworks.
• Real-Time Contextual Decisioning: AI Agents dynamically interpret customer context to take appropriate actions within authorized scopes.
• Natural Language Agent Builder: Accelerates AI Agent deployment using intuitive, code-free tools.
• Enterprise-Grade Governance: Includes guardrails, audit logs, and human-in-the-loop oversight to ensure safe, transparent operations.

Ushur Intelligence is engineered to give enterprises the confidence and flexibility to operationalize AI without sacrificing control — delivering scalable automation that balances innovation with compliance.