Customer Experience

Voice communication is an integral part of modern-day digital collaboration, including virtual meetings, customer support, and…

LivePerson has announced Syntrix, a new simulation and evaluation platform that aims to assist enterprises in deploying AI-based…

Dotdigital Group plc, a leading provider of an AI-powered customer experience and data platform (CXDP) for intelligent,…

Zoom Communications Inc. has announced the launch of its latest update of its support tool, called ZVA 3.0. This new model is…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Sinch (publ) has also announced the launch of agentic conversations, which is a new capabilities set that aims to operationalize…

Crescendo has also announced a significant transformation of Crescendo AI Insights, which converts conventional…

Verint®, The CX Automation Company™, announced Dave Rhodes has been named Chief Executive Officer of Verint, effective…

Typewise has unveiled its new AI Supervisor Engine, a multi-agent orchestration layer designed to finally bridge the gap between…

 Talkdesk®, Inc. is advancing Customer Experience Automation (CXA) with the launch of Automation Flows, a new orchestration engine…