Customer Experience

Quiq has introduced its newest innovation: the Conversation Analyst. This AI-powered platform is designed to improve quality…

SuccessKPI, a leading provider of Generative AI-powered Workforce Engagement Management (WEM) solutions, has…

Inkeep, a company building frameworks to build AI Agents, has announced the launch of its Agent Builder, an AI Agent development…

8x8, Inc, a leading global provider of business communications and customer engagement solutions, announced significant growth in…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

TechSee, the pioneer in multi-modal AI for customer service, announced the appointment of Elizabeth Tobey as Senior Vice President…

RingCentral, a top player in AI-driven business communications, launched new offerings. These solutions aim to meet the growing…

Sitecore®, a leader in digital experience management, has launched SitecoreAI. This next-gen platform puts artificial intelligence…

Konecta, a leader in Customer Experience (CX) transformation, has teamed up with CrewAI. CrewAI is a groundbreaking multi-agent…

Automation Anywhere, a leader in agentic process automation, has unveiled a sweeping transformation of its customer support…