Customer Experience

Wix, a global SaaS giant for developing as well as managing digital presence, recently unveiled Wix Harmony – a revolutionary AI…

Medallia and Ada have announced a strategic partnership to combine Medallia’s omnichannel customer experience and operational…

Liveops has introduced LiveNexus, a new AI and human orchestration platform engineered to help enterprises modernize customer…

Industry leader in the CX space, Atento, and conversational artificial intelligence innovator, Omilia, recently made a joint…

NICE has launched Cognigy Simulator - a new AI performance lab designed to allow enterprises to systematically assess, test,…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Parloa, a Berlin-based provider of agentic AI solutions for enterprise customer experience, announced a $350 million Series D…

Calabrio, a leading provider of workforce and conversation intelligence solutions, has announced the launch of Calabrio Omni Agent…

RingCentral, Inc., a global leader in AI-powered business communications, announced it has been named a Leader in the IDC…

Plume Design, Inc. (“Plume”) is a well-known provider of smart services for ISPs. It supports connected homes and…