Customer Experience

InMoment, the leading provider of integrated Experience Improvement solutions, has been named a Leader in the 2025 Gartner® Magic…

New solution offers intelligent call routing, real-time analytics, and quality monitoring to enhance service and performance BCN,…

The latest features and partnerships for Grasshopper’s small business phone solution are designed to deepen customer…

Qualtrics positioned highest for Ability to Execute and furthest for Completeness of Vision in the Gartner Magic Quadrant for…

Salesforce is launching Agentforce for Consumer Goods, a new library of pre-built agent skills and actions that equips customer…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Fathom, the AI-powered meeting assistant, announced a new summary format that brings the REACH Framework™, a proven Customer…

"Touchpoint" is Customizable to Any Brand's Look and Feel and Requires Minimal Engineering Resources to Deploy NLX, the AI…

Companies must meet skyrocketing customer expectations in today's fast-paced, digital-first world. Customers demand instant…

Leading SMS engagement platform releases enhanced SMS keyword functionality to drive higher-intent lead capture and retargeting.…