Customer Experience

At Xperience 2024 — the customer experience (CX) event of the year — Genesys® unveiled multiple innovations to accelerate the…

Afiniti, the leading provider of CX AI optimization solutions, will showcase their new eXperienceAI technology, alongside their…

CX leaders to integrate product, go-to-market, and services to provide a unified, omnichannel suite with faster time-to-value and…

Iterable, the AI-powered customer engagement platform, announced that it has joined the MACH Alliance, a not-for-profit industry…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Verint, The CX Automation Company™, announced a Fortune 500 company has selected the company to deploy artificial intelligence…

Nectar Services Corp. announced its Digital Experience Platform and CX Assurance tools are now available on the Genesys…

Five9, provider of the leading Intelligent CX platform, announced its sponsorship of Customer Contact Week (CCW) Las Vegas, the…

Avaya, a global leader in customer experience and communications solutions, announced that it has acquired Edify. This acquisition…

Intradiem, the leading provider of contact center automation solutions for customer service teams, proudly announces its gold…