NICE Named a Leader in CCaaS by The Forrester Wave
NICE announced that NICE has been recognized as a Leader in Contact Center as a Service by Forrester Research. The Forrester…
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Customer Experience
MarTech360’S Weekly News Roundup With Amagi, WPP, Magnite, INFUSE, LILT And More!
Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…
Alorica Launches evoAI™ for Smarter and Realistic CX
Alorica Inc., a global leader in digitally-powered customer experiences (CX), announced the launch of evoAI—a next-generation…
Capgemini & Google Cloud Team Up to Transform CX with AI
Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI
Capgemini…
Intermedia Launches AI Assist to Boost Agent Productivity
Expanding the capabilities of Intermedia Intelligent Contact Center, this new AI-powered feature enhances real-time insights and…
FirstLight Launches the Next Phase of its Unified Communications Evolution
FirstLight, a leading provider of digital infrastructure services to enterprise and carrier customers throughout the Northeast and…
Mission Expands AI Contact Center Tools with AWS Connect
Premier AWS Partner empowers businesses to deliver exceptional omnichannel experiences with pay-as-you-go flexibility
Mission, a…
GOCare & CDG Partner to Boost CX for Broadband Providers
GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), and …
3CLogic and Glidefast Expand Partnership to Deliver Integrated Contact Center Solutions for…
Two leading industry partners enter into new distribution agreement to deliver combined CRM and CCaaS solutions to ServiceNow…
VML Names Jeff Geheb CEO of VML Enterprise Solutions
VML, a global brand creative and digital transformation company, announced the promotion of Jeff Geheb to Chief Executive…