Level AI Unveils Naviant: Redefining AI Virtual Agents for the Future of Customer Experience

Level AI, a pioneer in customer experience (CX) artificial intelligence, has announced the launch of Naviant, a cutting-edge AI virtual agent designed to deliver remarkably human-like conversations. With this release, Level AI is setting a new benchmark for how businesses interact with customers through intelligent automation.

As enterprises strive to balance automation with authentic human empathy, Naviant offers a breakthrough solution. Building on Level AI’s trusted capabilities—such as Voice of the Customer (VoC) analytics, Automated QA, Screen Monitoring, and Agent Assist—Naviant extends these innovations to virtual agents. The result is a fully integrated, closed-loop CX system that drives quality, consistency, and continuous learning across hybrid contact centers.

“Naviant isn’t just another chatbot—it’s an AI virtual agent purpose-built to drive operational excellence and empathetic conversations,” said Ashish Nagar, CEO of Level AI. “Level AI’s core until now is deeply understanding human agent conversations, uncovering quality and CX improvement opportunities. With Naviant, we apply the same intelligence to build human-like AI agents that continuously improve through quality monitoring and continuous improvement feedback loop.”

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Key Capabilities that Set Naviant Apart:

• AgentIQ for Actionable Automation
  Naviant is more than a conversational tool—it takes meaningful action. From updating CRM records to resolving tickets and modifying orders, Naviant improves resolution rates by over 50%, reducing customer effort and enhancing satisfaction.

• DialogIQ for Natural, Human Conversations
  Understanding sentiment, tone, and context in real time, Naviant delivers emotionally intelligent, brand-aligned conversations that feel authentically human and deeply personal.

• EnlightIQ for Continuous Improvement
  Every interaction with Naviant is monitored and analyzed, allowing organizations to surface performance insights and identify coaching opportunities. This enables ongoing optimization and elevated CSAT scores.

• Rapid Deployment with No-Code Customization
  Naviant is designed for speed and simplicity. With intuitive setup and plug-and-play integrations, businesses can get up and running without the need for complex development.

• Enterprise-Grade, Scalable & Secure
  Built for global scalability, Naviant supports multiple languages and channels. It also meets stringent enterprise security and compliance requirements, making it a future-ready solution for organizations of all sizes.