Customer Experience

Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announced it is scaling its…

Gupshup, the leading Conversation Cloud, announced the appointment of Salim Ali as Chief Marketing Officer (CMO). Based in Silicon…

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises begins its CXUnifiers 2024…

Glance, a leading provider of customer engagement solutions, is excited to announce its participation in Genesys Xperience, taking…

KLaunch, a leader in omni-channel conversational AI technologies, announced a strategic collaboration with Slalom Consulting, a…

Contentsquare, a Digital Experience Analytics provider, announced it has been named a market leader in the 2024 Aragon Research…

ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow, the AI platform for business transformation, and…

Yellow.ai, a global leader in generative AI-powered customer service automation, launched Orchestrator LLM, an industry-first…

Conversational intelligence software is changing the game for businesses when it comes to customer engagement. With the help of…

Frost & Sullivan recently researched the customer experience (CX) outsourcing services industry and, based on its analysis…