Customer Experience

Genesys, a global cloud leader in AI-powered experience orchestration, was named a Leader in the IDC MarketScape: Worldwide…

Glassbox, a leading provider of digital experience analytics for web and mobile applications, announces the appointment of…

Acxiom, part of Interpublic Group (IPG), has announced the appointment of Alex Pym as Chief Commercial Officer, EMEA. He will be…

In today's fiercely competitive business landscape, companies are constantly grappling with the challenge of attracting and…

Imagine you liked a product or service from a company and asked them a question about it. However, they did not respond at all.…

Cyara , the leading AI-powered Customer Experience (CX) Transformation Platform provider, announced that Enterprise Connect, the…

NICE announced it has received Frost & Sullivan’s 2024 Best Practices New Product Innovation Award for its ongoing…

Intradiem, the leading provider of contact center automation solutions for customer service teams, has announced the remaining…

Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24), marking a significant…

Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, announces…