Customer Experience

Medallia, Inc., the global leader in customer and employee experience, announced the company has been recognized as a Leader in…

A global leader in AI-enabled customer service solutions, Cognigy, announced the availability of its cutting-edge platform in the…

Emplifi, a leading customer engagement platform, announced Ohad Hecht as its new CEO. Hecht takes over the top leadership position…

Bright Pattern, an industry-leading provider of cloud-based omnichannel contact center software solutions, has been rated #1 by…

In a groundbreaking move, GTS, a leading provider of interaction management solutions, announced its strategic acquisition of…

New Relic, the all-in-one observability platform for every engineer, announced the company has been named a Customers’ Choice in…

Global compliance technology solutions and services provider Sovos announced the appointment of Dominic Constandi as its new Chief…

Calabrio, announced their acquisition of Wysdom, the leading experts in AI (Artificial Intelligence) and virtual agent performance…

Alida, the leader in community-centered experience research, announced that Efrem Ainsley has been appointed as Chief Executive…

Zendesk announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management…