Forethought Enhances Omnichannel Support with Zendesk Sunshine Conversations Integration
Forethought, the human-centered AI platform, announced that Solve – its sophisticated conversational AI agent that automatically…
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Customer Experience
Intradiem Names Hardy Myers Senior VP of Business & Corporate Development
Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces that Hardy…
Icertis Launches Industry-First Contract Intelligence Solution for Healthcare Providers
Delivers Holistic View of Risk and Obligations Across Managed Care and Network Contracts, Speeds Negotiations, and Helps Ensure…
Medallia Introduces Athena Studio, Empowering Organizations to Build No-Code, Custom AI Models
Companies can build, train, and publish artificial intelligence and machine learning models for text and conversation analytics…
Infobip Announces Two New Strategic Hires As Company Continues Its Upward Trajectory
Former Amex, BNY, Call One, GE Capital, Legacy.com Exec Donahue Joins as GM-North America; Previously a McKinsey & Co.…
IQVIA Launches OCE+ To Deliver Enhanced AI-Driven Customer Engagement
IQVIA announced the launch of OCE+, the first of several new advancements to its leading life science customer engagement…
iBASIS Partners With Mavenir to Launch CPaaS and Introduce Global Programmable Communications to…
Enables Service Providers to capitalize on $21.7B* CPaaS market opportunity
Carrier-grade and enterprise-centric CPaaS…
Solvemate Enhances Customer Service Platform with Multilingual Management
Conversational AI for Customer Service leader Solvemate announces the addition of multilingual bot management capabilities to its…
Temco Logistics Delivers Superior Customer Service with Sangoma
Sangoma's Contact Center leverages the power of cloud communications to streamline workflows, manage high-volume calling and…
Totango Unleashes the Power of Customer Success with Launch of Canvas
A New Era of Customer Success Unveiled at Totango's Global Executive Forum
Totango for Visual Collaboration with Customer…