Guardian Group Selects Sapiens to Revolutionize Customer Acquisition Solution and Improve Agents’ Experience

By PR Newswire On Apr 12, 2022

Sapiens modern, intuitive solution for electronic application and illustrations empowers Guardian with an exceptional agent experience

Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, announced that Guardian Group, a $1 billion carrier serving 21 countries across the English and Dutch Caribbean, is integrating Sapiens’ customer acquisition solution for their life and health operations.

Sapiens IllustrationPro and Sapiens ApplicationPro will be deployed in Guardian’s Share Services organization, providing a cohesive user experience across Guardian’s three carriers, including Guardian Life of the Caribbean Ltd. (Trinidad), Fatum (Curacao) and Guardian Life Ltd. (Jamaica). The platform features flexible branding and omni-channel integrations to cater to the agent experience to provide a next generation quoting and illustration system to improve how Guardian can present their offering in a clear and concise manner to improve their closure rate. Also, the integration of IllustrationPro and ApplicationPro to Guardian’s UnderwritingPro will provide a straight-through processing and auto decision environment to decrease their time to issue.

“Strategic partnerships based on trust are critically important to Guardian, and Sapiens has proven to be able to deliver an invaluable solution to address our customer acquisition and agent needs,” said Alan Sadler, Guardian Group COO. “Sapiens’ solution empowers us with simple, intuitive and modern user engagement with flexible branding and integrations, to improve our agents’ experience and increase their sales.”

“Sapiens’ innovative solution for digital acquisition will bring us significant benefits, including swift time to market and self-sufficiency to provide a next generation customer acquisition experience to our agents. The SaaS and cloud-native deployment will enhance our previously deployed accelerated underwriting from Sapiens to keep our digital momentum,” said Naresh Mongroo, Guardian Group Chief Data Officer.

“Sapiens is delighted to align with Guardian’s mission and to offer our extensive customer acquisition expertise and technology,” said Jamie Yoder, Sapiens North America President & General Manager. “By providing the functionality to integrate and augment all of their data and illustrations into a complete insurance hub, Sapiens empowers Guardian with keen customer insights and critical decision-making capabilities across the entire life insurance value chain.”

Sapiens IllustrationPro for Life & Annuities is a cloud-based point-of-sale illustration and quoting solution, offering a fully-responsive, modern, intuitive user experience for the life and annuities and health markets.

Sapiens ApplicationPro is a robust electronic application software that helps carriers address critical business drivers, such as decreasing time–to–issue and reducing policy acquisition costs, all in an extremely intuitive and easy–to–use package.