Oracle Empowers Telecom Companies to Automate the Creation, Delivery, and Monetization of New Customer Experiences

Oracle has unveiled its new Communications Digital Business Experience, a platform designed to help telecommunications companies streamline the creation, delivery, and monetization of customer experiences. This pre-integrated business support system (BSS) is aimed at Communications Service Providers (CSPs), offering a comprehensive tool to manage customer interactions and boost revenue across the entire customer journey. The solution is adaptable to any business line, simplifying deployment and cutting costs.

With this new release, Oracle is enabling CSPs to capitalize on opportunities like API monetization and industry expansion while also leveraging AI and cloud-based technologies. The platform provides access to advanced cloud services and a robust technology foundation, allowing CSPs to innovate and grow their service offerings rapidly.

“Telecom companies are investing in digital capabilities to better serve and deepen their relationships with both B2C and B2B customers,” said John Abraham, a principal analyst at Appledore Research. “They require end-to-end solutions to deliver hyper-personalized experiences and manage complex processes with minimal human intervention.”

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Oracle’s Digital Business Experience includes features such as a commercial and billing product catalog, configure-price-quote (CPQ) tools, customer relationship management (CRM), central order management, and monetization capabilities. These integrated tools help CSPs increase revenue, deliver personalized customer experiences, and maintain operational agility.

“Oracle Digital Business Experience simplifies the process for telecom companies to automate the delivery of new offers and customer experiences, whether in traditional network services or new vertical markets,” said Andrew Morawski, Executive Vice President and General Manager of Oracle Communications. “This new offering, powered by industry-leading CRM capabilities, gives providers the advantage of AI-powered applications to support a wide range of use cases from concept to cash to customer care.”

The platform enables service providers to:

• Increase revenue: Quickly launch multi-dimensional offers using an intuitive product catalog with one-click publishing to CRM, billing, and order fulfillment systems.
• Enhance customer loyalty: Deliver personalized experiences with master customer data management, reducing data fragmentation and improving customer service.
• Boost business agility: Leverage out-of-the-box capabilities that support all business lines, reducing IT complexity and aligning with industry standards.
• Improve operational efficiency: Deploy the cloud-native solution on any infrastructure, optimizing cloud performance and streamlining operations.

Oracle Digital Business Experience is a fully productized solution that can be implemented and managed by the CSP’s chosen provider, including over 20 certified Oracle PartnerNetwork members, such as Accenture. Accenture is collaborating with Oracle to help CSPs leverage this new platform and benefit from Oracle’s AI services.

“CSPs are eager to harness the power of cloud and AI services to modernize their operations, delight customers, and reduce costs,” said Andrea Cesarini, lead of the Accenture Oracle Business Group in EMEA. “With our expertise, we can help CSPs use Oracle Digital Business Experience to build a strong digital foundation, seize new business opportunities, and accelerate returns on investment.”

For more information about Oracle Digital Business Experience, join us at Oracle CloudWorld or register for our launch webcast on September 4 with Appledore. Visit Oracle Communications on LinkedIn to learn more about their industry solutions.