On October 28, 2024, Hatch, a pioneer in AI solutions for contact centers, proudly launched its AI-first platform. This innovative platform allows businesses to build, deploy, and manage AI-driven customer service representatives (CSRs), boosting satisfaction throughout the customer journey and supporting revenue growth.
The launch responds to the growing need for scalable solutions as companies face fluctuating lead volumes, high customer expectations, and staffing challenges. “Traditionally, companies have increased headcount, added leads, or overextended staff, which only adds to the problem,” said Chris Bache, Hatch CEO and co-founder. “Hatch AI changes this by enabling teams to deliver a top-notch customer experience as they grow, without needing extra staff.”
Hatch AI takes on essential CSR tasks, ensuring immediate, high-quality service no matter the volume of inquiries. This allows human CSRs to focus on fewer, more valuable interactions, enhancing both the CSR and customer experience.
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“It’s no longer just about responding faster,” Chris added. “Our AI CSRs enable companies to maintain high-speed service across the entire customer journey, while human CSRs can concentrate on value-driven work that strengthens customer relationships, boosts revenue, and reduces turnover.”
This new platform underscores Hatch’s commitment to supporting contact centers in adopting AI-first approaches, which are becoming standard. “The future belongs to businesses that harness AI,” Chris emphasized, “and we’re providing the tools they need to lead the way.”
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