Cognigy and TeKnowledge Join Forces to Drive Scalable Agentic AI Adoption Across the Enterprise

Cognigy, a global leader in AI-driven customer service automation, has announced a strategic partnership with TeKnowledge, a leading provider of AI-first technology services with deep expertise in customer experience (CX), artificial intelligence, and cybersecurity. This collaboration aims to accelerate the global adoption of Agentic AI-empowering enterprises to deliver autonomous, personalized customer support across both voice and digital channels.

As businesses move beyond traditional chatbots toward intelligent, outcome-focused AI Agents, the partnership unites Cognigy’s advanced Agentic AI platform with TeKnowledge’s end-to-end service capabilities. Together, they offer enterprises a streamlined path from AI strategy to implementation-enabling faster deployment, better outcomes, and long-term scalability.

“Enterprise leaders aren’t looking for more AI hype – they want real outcomes,” said Hardy Myers, SVP Global Partnerships at Cognigy. “With TeKnowledge, we have the expertise and scale to help our customers turn AI ambition into scalable agentic solutions.”

Also Read: 8×8 Introduces Verif8: A Smarter, Simpler Way to Secure Customer Interactions

TeKnowledge operates with a team of over 6,000 professionals across 20+ countries and 19 global delivery hubs, serving both technology and public sector clients. Its comprehensive AI-first services span strategy, deployment, cybersecurity, and organizational adoption—ensuring every solution is customized to fit enterprise goals, operational complexity, and future readiness.

“Enterprises today are under pressure to deliver more but faster, smarter, and at scale,” said Nidal Abou-Itaif, Chief Revenue and Transformation Officer at TeKnowledge. “From elevating customer experiences to modernizing operations and strengthening security, leaders are looking for real solutions that balance innovation with execution. This partnership with Cognigy unlocks the full potential of Agentic AI, helping organizations accelerate transformation while delivering measurable impact across the business.”

This partnership is built to help enterprises shift from fragmented automation efforts to fully integrated Agentic AI strategies.

Key benefits include:

• Accelerated ROI through prebuilt use cases and proven implementation frameworks
• Enhanced CX via intelligent, personalized, and context-rich conversations
• Operational efficiency by automating Tier-1 interactions and empowering human agents
• Comprehensive support from strategic advisory to full-scale deployment and performance optimization

Together, Cognigy and TeKnowledge are redefining how enterprises harness AI to deliver value at scale-enabling organizations to meet the demands of the modern customer while staying ahead of the curve.