Peak CX-AI leverages natural language capabilities in Amazon Lex to deliver enhanced customer service and positions Apex Systems as a key player in the Agentic AI market
Apex Systems, a leading global technology services firm and ASGN brand announced the availability of their AI customer service agent, Peak CX-AI, in the new AI Agents and Tools category of AWS Marketplace. Apex Peak CX-AI, powered by Amazon Lex, delivers a seamless customer experience that drives loyalty, repeat purchases, and operational efficiency – all without the heavy lifting of custom development or support.
Apex Systems is pioneering a smarter future through vast end-to-end AI services from advisory and literacy to agent and accelerator development. Working closely with the cloud and infrastructure teams for scale and governance and the security teams to inform trust and risk, Apex Systems’ AI consultants and engineers are able to support the full lifecycle of artificial intelligence.
“Apex Systems is laser-focused on accelerating AI innovation by providing scalable solutions to our clients,” said Heather MacKinnon-Miller, Global Head of AI for Apex Systems. “Marrying our deep expertise in application development and managed services with our key technology partnerships, we can meet our clients where they are on their AI journey, shrink time-to-value, and deliver a lasting impact.”
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Apex Systems is a longtime AWS Advanced Tier Services Partner, currently employing more than 350 certified and accredited AWS consultants. With the debut of Peak CX-AI, Apex Systems is proud to participate as one of the first AWS Partners for the AI Agents and Tools category in AWS Marketplace. Customers can now use AWS Marketplace to easily discover, buy, and deploy AI agents solutions, including Peak CX-AI using their AWS accounts, accelerating agent and agentic workflow development.
With the availability of AI Agents and Tools in AWS Marketplace, customers can significantly accelerate their procurement process to drive AI innovation, reducing the time needed for vendor evaluations and complex negotiations. With centralized purchasing using AWS accounts, customers maintain visibility and control over licensing, payments, and access through AWS.
Peak CX-AI is one of the many AI solutions Apex Systems is developing for its Fortune 1000 client base. A professional services client recently leveraged Apex Systems’ AI expertise to integrate agents into their key knowledge management workflows, reducing time to value by 50%. A Fortune 500 utility client engaged Apex Systems to build their first chatbot, built on a multiagent architecture, and significantly improved the quality of employee interactions.
“What’s so exciting about the AI space now is how repeatable and interchangeable these patterns can be. It’s faster and easier than ever to see real value in AI for our clients,” MacKinnon-Miller concluded.
SOURCE: BusinessWire
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