Zoom Communications, Inc. has announced a GTM partnership with Oracle. This aims to help enterprises improve customer engagement. They will focus on faster issue resolution, seamless omnichannel experiences, and smart automation. This partnership shows that both companies are committed to AI-driven, scalable, and secure customer experience (CX) solutions. Zoom CX will now run on Oracle Cloud Infrastructure (OCI).
This partnership broadens Zoom’s customer experience platform for more organizations worldwide. Oracle has picked Zoom Contact Center for its global customer service operations. This choice integrates smoothly with Oracle Service workflows. This major internal adoption shows how global companies can use Zoom’s AI tech with Oracle’s trusted cloud. Together, they boost customer engagement, improve workforce efficiency, and drive better business results.
“We’re focused on helping organizations deliver exceptional customer experiences and achieve better business outcomes,” said Christine Sarros, Senior Vice President of Enterprise Engineering at Oracle. “Through our partnership with Zoom, we’re bringing together the power of Oracle Cloud Infrastructure and applications with Zoom’s communication platform to give enterprises a foundation for AI-driven engagement.”
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“Customers want more than a conversation – they want results,” said Chris Morrissey, General Manager, Zoom CX. “With Zoom Contact Center on OCI alongside Oracle’s market leading applications, we’re empowering organizations to unify customer interactions, employee workflows, and data into a single intelligent system. The outcome is faster resolutions, stronger relationships, and measurable value at scale.”
Zoom and Oracle are joining forces to deliver a unified CX framework. This framework aims to create measurable business impact by:
- Unified Customer Engagement: Zoom Contact Center connects customer interactions via voice, chat, email, SMS, messaging, social, and video. It integrates seamlessly with Oracle’s sales, service, and support workflows. A customer call can automatically update CRM records. It can also trigger follow-up actions. This creates a smooth service loop.
- 360-Degree Customer Visibility: Agents can see a complete, real-time view of customers. This view blends Zoom’s communication data with Oracle’s unified data model. It covers sales, finance, service, and supply chain. This helps create smarter and more personalized interactions.
- Boosted Employee Productivity: Cutting down on manual data entry lets teams communicate better and link with enterprise systems. This way, they can focus more on building relationships and handling strategic tasks.
- Industry-Specific Innovation: This partnership aims to improve customer experiences in healthcare, finance, retail, and hospitality. It uses Oracle’s deep knowledge and specialized applications.
- Global Trust and Security: OCI’s strong infrastructure and Zoom’s solid compliance help organizations provide secure, high-quality customer experiences everywhere.
This partnership is a major step. It aims to unify AI communication, customer data, and cloud performance. It helps businesses update their engagement strategies. It boosts efficiency and builds trust in the digital age.
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