Alvaria and SuccessKPI Partner to Embed AI Insights into Contact Center Outreach

Alvaria and SuccessKPI have announced a strategic alliance to provide AI-driven insights and compliance tools for proactive customer experience outreach, combining their strengths to transform contact center operations. The partnership brings together Alvaria’s expertise in regulated outreach and outbound dialing with SuccessKPI’s AI platform. This platform offers real-time insights, spots risk signals, and points out performance opportunities. AI copilots and guided workflows support agents and supervisors. They lower compliance risks, improve right-party contact rates, and boost operational efficiency. The platform improves important metrics, such as: Average handle time (AHT), Customer satisfaction (CSAT), Compliance adherence, Employee retention.

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This partnership helps companies turn real-time insights into action. It ensures effective and compliant customer engagement. The alliance strengthens both companies’ market positions. It delivers a unified, AI-enhanced platform. This platform provides a transparent display of results in compliance, performance, and customer experience for contact centers.

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