Parloa Secures $350M Series D, Valued at $3B to Lead Agentic AI in CX
Parloa, a Berlin-based provider of agentic AI solutions for enterprise customer experience, announced a $350 million Series D round led by General Catalyst, lifting its valuation to $3 billion and bringing total funding to over $560 million in under four years – a testament to growing investor confidence in its vision and execution. The new capital will fuel global expansion across the U.S. and Europe, enhance Parloa’s AI Agent Management Platform (AMP) with deeper functionality, and support the launch of its Parloa Promise, emphasizing reliable, human-centric responsible AI.
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Notable enterprises that trust Parloa include Allianz, Booking.com, SAP, and Swiss Life. Parloa’s technology allows customer experience departments to create, train, and maintain complex AI agents. Investors pointed out that Parloa has potential in being a category-definer in customer engagement transformation; Parloa aims to further enhance hyper-personalized customer journeys. It is important to note that achieving this funding point makes it a significant player in a competitive market of CX AI technologies. The relevance of agentic AI in today’s technology industry is gradually gaining recognition.
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