Typewise Launches AI Supervisor Engine to Drive Enterprise-Grade AI Customer Service

Typewise has unveiled its new AI Supervisor Engine, a multi-agent orchestration layer designed to finally bridge the gap between AI customer service pilots and live production deployments, addressing why only around one-in-ten projects reach full rollout. This breakthrough enables enterprises to coordinate multiple autonomous AI agents-each configured in plain English without coding-for complex customer service workflows across email, chat and messaging channels.

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The system integrates specialist agents who have an understanding of customer intent with knowledge agents who retrieve data from internal systems and action agents who securely carry out tasks in CRM, ERP, and ticketing systems, all under the supervision of an AI system that has a supervisory role in sequencing activities, enforcing policies, and escalating to human agents when necessary. The system is designed for a real-world setting and has rich governance capabilities, with deep system integrations with Salesforce and ServiceNow, and rapid deployment, which can go live in one to two days. Early adopters, such as Beurer, have seen faster implementation and increased productivity with AI agents taking over the role of triage, ticketing, and routing, allowing human agents to concentrate on higher-value activities.

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