AmplifAI and TTEC Collaborate to Advance AI-Driven Performance Through TTEC Perform™

AmplifAI, the AI-powered platform for contact center performance and CX management, announced its technology is supporting TTEC’s global operations, contributing to performance enablement across a portion of its enterprise client base and agent population worldwide. TTEC, a leading global consulting, technology, and managed services company, recently announced the expansion of TTEC Perform™, its proprietary, AI-enabled performance ecosystem that integrates AmplifAI’s platform with TTEC’s own methodologies, workflows, and intellectual property representing a significant advancement in AI-driven performance and CX management at scale.

Enterprise brands expect high performance from their BPOs across multiple geographies. Delivering consistent high performance across global sites requires platforms that can help drive consistency and enable a performance-driven culture.

AmplifAI removes administrative burdens from operations in gathering and analyzing data to action, filling out forms, and listening to calls for QA, helping provide time back to operations to focus on people and performance. AI then augments data analytics to deliver actionable intelligence directly to the roles that need it, thus reducing variation in performance within teams, sites, and geographies while massively improving speed to action.

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Delivering across hundreds of clients simultaneously, each with unique KPIs and compliance requirements, demands a unified platform purpose-built for that complexity. AmplifAI provides it, bringing together automated QA, AI-enabled coaching, performance analytics, and CX intelligence into a single system that operates at multi-client scale.

What TTEC is building with TTEC Perform™ is an enabler of an AI-driven future where BPOs enable and support both human and AI agents.” – Sean Minter, CEO, AmplifAI.

“With AI and self-service continuing to take away easy customer interactions, the bar for BPOs and contact centers to deliver performance in the future is being raised, the most innovative BPOs are looking to use AI across their operations such that they are prepared for a future where we must manage both AI and human agents for enterprise brands. What TTEC is building with TTEC Perform™ is an enabler of an AI-driven future where BPOs enable and support both human and AI agents,” said Sean Minter, CEO, AmplifAI.

SOURCE: AmplifAI