The company Omilia has released Lexis, which is a TTS generative voice model integrated directly into the Omilia Cloud Platform (OCP), adding to its capabilities for providing enterprise CX solutions by using real-time, lifelike human voices. As opposed to conventional voice applications based on AI technology, which involve several third-party systems, Lexis uses speech synthesis technology that is embedded in the platform itself, allowing companies to provide consistent, brand-appropriate, and compliant voice experiences while lowering latency.
Also Read: RainFocus Launches AI Agent Connectivity to Unlock Real-Time Event Data with MCP Profiles
With its creation being specifically geared towards contact centers in enterprises, Lexis allows for multilingual conversations, low latency, and scalability of voice automation, for companies with a need for higher customer engagement. Embedding voice generation into its Agentic CX platform is an effort by Omilia to enable companies to create better self-service experiences, enhance brand consistency, and speed up the adoption of AI in customer support. This launch marks the rising trend towards unified and AI-native customer experience platforms.
Read Complete Post: Omilia Launches the Only Native Voice in Enterprise CX
Comments are closed.