17 Ways to Transform Customer Experience with Generative AI Nikhil Sonawane Oct 15, 2024 Generative AI has recently gained attention in tech, but its potential goes beyond chatbots. Many researches showcase that getting…
Airship Unifies and Optimizes Customer Experiences Across All Channels News Desk Sep 26, 2024 As referral traffic from search engines and social networks plummets and paid acquisition costs soar, brands must prioritize…
Verint and Five9 Strengthen their Partnership to Offer AI-powered Customer Experiences MarTech360 Bureau Sep 24, 2024 Verint® and Five9 announced an expanded partnership through a new cloud-to-cloud platform integration designed to lead in the AI…
Cordial Integrates with Radar for Enhanced Geo-Location Customer Experiences News Desk Sep 20, 2024 Cordial, the leading marketing platform that automates billions of data-driven emails, SMS and mobile app messages for companies…
T-Mobile and OpenAI Partner to Transform Customer Experience with Groundbreaking Intent-Driven… MarTech360 Bureau Sep 19, 2024 In a big leap set to reshape the customer service landscape, T-Mobile and OpenAI have joined forces in a multi-year partnership…
Talkdesk Strengthens Artificial Intelligence Portfolio with Abilities that Offer Hyper-personalized,… MarTech360 Bureau Sep 18, 2024 Talkdesk is taking a leap forward in making customer interactions more personal and efficient with the launch of its latest…
GoTo Launches GoTo Connect CX: A Comprehensive, AI-Enhanced Customer Experience Platform for… MarTech360 Bureau Sep 11, 2024 GoTo has introduced GoTo Connect CX, a powerful and cost-effective solution designed to revolutionize customer communication for…
Oracle Empowers Telecom Companies to Automate the Creation, Delivery, and Monetization of New… MarTech360 Bureau Aug 28, 2024 Oracle has unveiled its new Communications Digital Business Experience, a platform designed to help telecommunications companies…
A how-to guide on customer experience analytics [+ Free tools] Aparna M A Aug 21, 2024 What is customer experience analytics? Customer experience analytics (CX Analytics) is the systematic collection, processing, and…
GoTo Boosts Customer Experience with 40+ New Features News Desk Aug 21, 2024 GoTo, the company making IT management, support, and business communications easy, announced more than 40 product enhancements to…