Creatio, a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom, announced it has…

When customers feel a connection with a brand, they're more likely to make a purchase. Using customer relationship management…

Customer relationship management (CRM) is a technology that helps businesses manage and strengthen relationships with…

Effective customer communications management has become the need of the hour. Clients today expect…

Genesys, a leader in AI-powered experience orchestration, announced a strategic collaboration with Salesforce, the #1 AI CRM, to…

Customer service refers to the support and advice offered by a company to its customers before and after they purchase or use a…

On November 18, 2024, Mitel, a global leader in business communications, introduced Mitel CX, its innovative AI-driven customer…

On November 12, 2024, Dialpad launched Dialpad Support, a next-generation AI-powered contact center solution designed to enhance…

On November 12, 2024, sales and marketing teams need a complete 360-degree view of customer and prospect data to drive revenue and…

Running a successful business requires knowing what your customers anticipate and what your team needs. Depending on where they…