Acquisition accelerates shift from enterprise messaging to orchestrated, omnichannel customer experiences
8×8, Inc., a leading global business communications platform provider, has acquired Maven Lab, a Singapore-based leader in mobile marketing and enterprise messaging, accelerating the company’s strategy to deliver end-to-end customer engagement across the Asia-Pacific region. The acquisition expands 8×8’s APAC-native messaging, automation, and customer engagement capabilities, strengthening support for enterprise and public-sector organizations across Asia-Pacific that require secure, high-volume communications with local relevance and regional scale.
“Maven Lab brings deep experience delivering packaged, outcome-oriented messaging solutions that customers can deploy quickly,” said Sylvain Chaperon, General Manager, CPaaS at 8×8, Inc. “Together, we will expand our ability to help APAC organizations run secure, high-volume customer communications across more channels, with expanded regional coverage and support.”
Strategic Expansion in CPaaS
The integration of Moobidesk – Maven Lab’s cloud-based customer engagement and messaging platform – alongside the company’s wider communication and automation capabilities into the 8×8 Platform for CX will deliver a more scalable, unified, and comprehensive platform for the region. This enables improved performance across enterprise messaging and expands the ability to support a broader range of customer interaction channels.
Also Read: Vonage Deepens Native Contact Center with Salesforce’s Agentforce Voice Integrations
The combined teams will evaluate enhancements to extend engagement capabilities in the region, including richer interaction experiences, smarter automation, and support for emerging channels. Together, 8×8 and Maven Lab will help organizations across industries such as finance, eCommerce, healthcare, logistics, and travel improve speed, consistency, and governance in customer communications.
“Joining forces with 8×8 is a step-change for what our customers can do next,” said Hiew Wee Soon, Co-Founder and CEO at Maven Lab. “We are bringing Singapore-built messaging and engagement capabilities together with 8×8’s global scale, security, and CPaaS expertise so organizations across Southeast Asia and beyond can launch richer customer journeys faster, automate more intelligently, and communicate with greater reliability. And it sets a clear direction for a more unified platform that helps enterprises move from sending messages to orchestrating end-to-end customer engagement.”
Real-World Impact Across APAC
Maven Lab’s platforms are already trusted by regional organizations in healthcare, media and transport, delivering millions of customer engagements, outreach, and notification messages each year.
With access to 8×8’s global scale, regional data centers, and enterprise-grade compliance, customers are expected to improve throughput and reliability, strengthen data protection, and enhance security through 8×8’s advanced fraud prevention and authentication suite. The combined capabilities will support more sophisticated automation and omnichannel communication experiences across APAC.
SOURCE: BusinessWire
Comments are closed.