8×8 Appoints Joel Neeb as Chief Transformation and Business Operations Officer

8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs,  announced the appointment of Joel Neeb as Chief Transformation and Business Operations Officer. Reporting directly to CEO Samuel Wilson, Neeb will be responsible for aligning 8×8’s next phase of CX transformation and strategic initiatives with operational outcomes, driving organizational excellence, and fostering a culture of accountability and innovation.

Neeb is a recognized business leader in the Software-as-a-Service (SaaS) industry. He most recently served as Vice President of Execution and Transformation at VMware, where he led a cultural and operating model transformation for the 40,000-person company as well as helped launch VMware’s AI roadmap and strategy. Prior to VMware, Neeb served as Chief Executive Officer at Afterburner, Inc., where he led more than 100 elite professionals, including former fighter pilots, Navy SEALS, and Army Rangers, in helping global organizations achieve breakthrough performance.

Joel is a former United States Air Force F-15 mission commander. He was the tactical leader of 300 of the most senior combat pilots in the AirForce and oversaw the execution of a $150 million per year flight program.

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“We have a very exciting opportunity right now to accelerate 8×8‘s transformation plan and demonstrate increased impact for customers and partners, an opportunity that is dependent on a highly focused and dedicated leadership team aligned to our strategic initiatives,” said Samuel Wilson, Chief Executive Officer at 8×8, Inc. “Joel has a remarkable career leading high performance teams through strategic and cultural transformations, creating operational excellence and driving growth. We are excited to add his unique blend of strategic vision and hands-on execution to our leadership team as we enter the next phase of our growth.”

“In my experience helping companies navigate transformations, I’m convinced that we’re entering an era where unified, intelligent communications will be the key to business success,” said Joel Neeb, Chief Transformation and Business Operations Officer at 8×8, Inc. “8×8’s integrated platform is uniquely positioned to help organizations uncover the genuine voice of their workforce, their mission, and their customers, and I’m thrilled to join the team as we lead this revolution in business communications and customer experience.”

Neeb’s appointment follows the recent unveiling of the next evolution of the 8×8 brand, a key milestone in the Company’s journey toward a more customer-centric future. More than a refreshed look and feel, the rebrand signals the next chapter in 8×8’s CX transformation driven by a clear purpose: To connect people and organizations through seamless communication, empowering them to unlock the potential of every interaction. Additionally, 8×8 recently announced the 8×8 Platform for CX, which seamlessly unites contact center, unified communications, and communication APIs to help organizations connect customers and teams globally, empowering CX and IT leaders with AI-powered performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

SOURCE: Businesswire