Actifai, an AI software-as-a-service provider for cable and telecom companies, has expanded its partnership with Cogeco Connexion, the second-largest cable operator in Ontario and Québec, to deploy its industry-leading AI customer experience platform across their Canadian operations.
Cogeco Connexion will deploy Actifai’s database-integrated online tools for its customer service representatives in both provinces. This partnership follows a successful pilot engagement conducted between June and October 2021.
Actifai’s AI platform is widely used by leading cable and telecom operators in North America. Customers have consistently achieved an average 25x return on investment, driven by Actifai’s cutting-edge AI algorithms paired with easily accessible APIs and customizable front-end experiences for users. Actifai leads the market for operators seeking practical applications for AI that drive bottom–line impact while avoiding the need for internal development.
“Cogeco’s thought leadership and testing rigor drove many enhancements in our core product. It was an exciting challenge to internationalize our platform so soon in our company history. Cogeco was the perfect partner to help prove that Actifai can deliver strong operational results using different data sets and models than we’d previously employed,” said Ned Brody, acting CEO of Actifai. “We’re looking forward to continuing to build and improve our product with Cogeco as one of our newest partners.”