Alorica Named as a Leader in Everest Group’s Customer Experience Management (CXM) in the Americas 2022

Alorica Inc., a trusted global provider of next-generation customer experience (CX) solutions, has been acknowledged as a Leader in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022.

“As one of the world’s largest digital CX companies, being recognized in the first PEAK Matrix Assessment for the Americas is testimony to our success as an Outcomes as a Service (OaaS) provider and validates our continued investments into best-in-class talent, operational excellence and solution-focused playbooks.”

Everest Group’s PEAK Matrix Assessments provide comparative evaluations of providers, locations, products, and solutions. Major organizations worldwide trust the group’s unbiased evaluation of factors, including vision, capabilities/functionality, talent availability, market success/impact, and cost.

Alorica’s Leader position in the PEAK Matrix Assessment highlights the company’s strategic approach in delivering for its diverse clientele and supporting its 100,000 employees. CEO Greg Haller elaborates, “As one of the world’s largest digital CX companies, being recognized in the first PEAK Matrix Assessment for the Americas is testimony to our success as an Outcomes as a Service (OaaS) provider and validates our continued investments into best-in-class talent, operational excellence and solution-focused playbooks.”

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For Alorica, the placement is also a well-earned recognition of the company’s reputation for delivering digital CX innovation and a strong leadership bench. As Haller explains, “By mining the data we gather from our 2+ billion interactions, we’re able to take action on the insights and drive transformation, enabling our clients’ progressive businesses in this evolving marketplace. Being positioned in the top category of the PEAK Matrix reinforces that we’re leading the industry forward into the future.”

The PEAK Matrix Assessment for the Americas placement takes its place alongside several other notable accolades for Alorica in 2022 to date. Top honors include being named a Leader in the 2022 Gartner Magic Quadrant for Customer Service BPO for the second consecutive year, a 2022 Stevie Award for Best Use of Technology in Customer Service and Ragan’s Top Places to Work, Large Employer category.