AudioCodes AI-first Voca Conversational Interaction Center Wins Best Microsoft Teams Contact Center Award

AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, announced its Voca Conversational Interaction Center (Voca CIC) received the CX Award for Best Microsoft Teams Contact Center Solution by CX Today on February 29^th, 2024.

CX, the leading international news publication honoring excellence in CX technology, proudly hosted the CX Awards. It’s where innovations and remarkable achievements in the CX tech industry are awarded by hand chosen industry experts.

Judging is based on an organization’s ability to demonstrate innovation, improved experience and execution. The panel of 16 judges included industry experts such as Megan Burns, Founder & Principal of Experience Enterprises, Dan Miller Lead Analyst at Opus Research, and Patrick Watson Head of Research at Cavell Group.

“AudioCodes has worked closely with Microsoft from the outset and this experience has shown through with a superb integration and great outcomes for customers,” relayed Charlie Mitchell, Senior Editor at CX Today and Host of the CX Awards.

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Voca CIC set itself apart by deeply integrating with Microsoft Teams through Azure Communication Services, making it the only contact center solution as of today to offer an Azure-native, reliable integration with Microsoft Teams. The solution offers features like intelligent routing, a unified experience for agents and supervisors, and the ability to provide CX capabilities to employees beyond the contact center. Leading an AI-first approach, Voca CIC embeds Microsoft Cognitive Services, empowering contact centers and other users to effortlessly leverage the power of conversational AI completely out of the box, with natural language understanding powering 14 supported languages.

“We’re honored to be selected as the leading Contact Center solution in the Microsoft Teams space”, said Gidi Adlersberg, Head of Voca CIC Business Line at AudioCodes. “Being awarded by a group of industry-leading analysts recognizing the uniqueness in our bold product design – namely, our tight integration with Microsoft Teams resulting in superior reliability and uptime, makes us especially proud.”

“The award gives Voca CIC market recognition beyond our prosperous customer community and serves as more endorsement for us to keep innovating. With this award, we’re committed more than ever to deliver a CCaaS solution that leaves a true impact on an enterprise’s customer experience within Microsoft Teams.”

With a lightweight design enabling rapid deployment and scalability, Voca CIC gives you the trusted reliability of Microsoft Teams Phone, the speed to make visual drag-and-drop changes, and the flexibility of a usage-based subscription model. Voca CIC easily scales CX capabilities to every Teams user across the company — for the main service desk or departments beyond the contact center.

SOURCE: PRNewswire