Bright Pattern Partners with OmniSphere360 to Deliver AI-Powered Omnichannel Customer Engagement Solutions

Bright Pattern, a recognized leader in AI-powered omnichannel contact center software, and OmniSphere360, a dynamic provider of unified communication and customer experience solutions, announced a new partnership.

This partnership will combine the strengths of Bright Pattern’s AI-powered contact center capabilities with OmniSphere360’s communications solutions to deliver exceptional and AI-enhanced customer journeys.

By integrating Bright Pattern’s AI-powered omnichannel software into their offerings, Omnisphere360 will empower their clients with a rich set of capabilities, including:

• AI-Powered Customer Engagement: Deliver leading edge capabilities such as AI virtual agents for self-service, real-time agent assistance, discovery of customer intentions, and advanced interaction analytics to anticipate customer needs.
• True Omnichannel Solution: Effortlessly manage interactions across voice, email, chat, SMS, social media, video, and more – ensuring every customer enjoys a consistent, connected journey.
• Rapid, Streamlined Deployment: Bright Pattern’s 100% native design, combined with Omnisphere360’s expertise in solution implementation and support, offer industry leading speed-of-deployment and unparalleled ease-of-use.

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This exciting partnership unites Bright Pattern’s award-winning, next generation contact center technology with Omnisphere360’s commitment to deploy comprehensive communication solutions.

“We recognized that we share a vision with Bright Pattern, to empower businesses to create exceptional, respectful, and human-centered customer experiences,” said Pete Loukoumidis, Director of Technology, OmniSphere360. “Businesses in the USA and Canada will benefit from enhanced efficiency, improved customer satisfaction, and the ability to stay ahead in an increasingly competitive market.”

“Omnisphere360’s dedication to customer success and their deep understanding of the communication landscape make them an ideal partner for Bright Pattern,” said Michael McCloskey, CEO of Bright Pattern. “Together, we will provide businesses with superior AI capabilities, so they can deliver truly exceptional experiences to their customers.”

SOURCE: EIN Presswire