Coveo’s groundbreaking enterprise-ready Relevance Generative Answering now live across Coveo’s own customer self-serve experiences

Coveo, a leader in AI platforms that enable individualized, connected, and trusted digital experiences at scale with AI search, GenAI answering, and AI recommendations today announced that Coveo Relevance Generative Answering^TM is now live across Coveo’s own customer self-serve experiences: in-product help, documentation and community, showcasing a connected generative experience across multiple touchpoints and secure sources of content. To develop this best-in-class GenAI offering, Coveo is currently working with 20 design partners, such as Informatica, Synopsys, VMware, Xero, and Zoom, as well as 25 additional customers in its advisory group.

“For more than a decade, Coveo has been focused on deploying AI with hundreds of leading global enterprises,” said Patrick Martin, General Manager, Service at Coveo. “The go-live of Coveo Relevance Generative Answering is the latest step in this journey. This capability addresses the changing expectations in employee and customer experiences by offering them solutions to help them better self-serve, obtain immediate and accurate advice, and gain stronger proficiency. We want companies to not only be able to leverage GenAI technology but also to thread it into their entire digital journeys so they can deliver the customer and employee experience outcomes they want to achieve, from increasing CSAT to lowering cost to serve.”

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Coveo Relevance Generative Answering^TM is a powerful and natural extension of Coveo’s market-leading AI platform, combining Large Language Model (“LLM“) technology with its secure indexing and AI relevance capabilities. It is built for customer and employee experiences, at scale. Coveo’s generative answering is accurate, trusted, and ready for enterprises.

Removing silos, and managing complexity and compliance from enterprise generative answering
After more than a decade of experience helping enterprises with unifying content securely, expanding connectivity across tech stacks, and leveraging use-case specific AI, Coveo is in a unique position to deliver secure and relevant generated answers to large enterprises. Coveo’s foundation of secure connectivity, indexing, search and AI has made it possible to personalize anonymous and authenticated sessions along entire digital journeys, while managing content access via permissions. Coveo embeds generative answering across the customer experience, allowing enterprises to generate answers across multiple touchpoints, from any source of structured or unstructured content, all with one AI platform.

SOURCE: GlobeNewswire