Cyara Launches Groundbreaking GenAI Solutions to Elevate Customer Experience Excellence

On December 10, 2024, Cyara, a leader in AI-powered Customer Experience (CX) transformation, introduced DART AI, a new AI framework designed to drive purposeful innovation and deliver customer value. Alongside it, Cyara launched Cyara AI Trust, a suite of testing modules aimed at optimizing bot development, mitigating risks associated with large-language models (LLMs), and ensuring the deployment of reliable AI bots.

These solutions are set to revolutionize customer interactions by enabling businesses to provide exceptional experiences. DART AI serves as the foundation of Cyara’s product strategy, focusing on four key areas: defining goals and intents, analyzing test cases, refining outputs, and targeting next actions. This structured framework ensures businesses can efficiently manage their AI initiatives, improve CX, and enhance operational efficiency.

Complementing the DART AI framework, Cyara AI Trust addresses the growing need for trustworthy LLM-powered chatbots. The suite offers tools to validate and verify chatbot performance, ensuring accuracy and reliability. FactCheck, the first module in the AI Trust suite, validates chatbot responses, minimizes errors, and enhances the overall customer interaction experience by addressing inconsistencies and inaccuracies.

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The Cyara AI Trust testing suite has garnered industry accolades, earning the Best of Enterprise Connect award for Most Innovative Use of AI and an International Customer Experience Award for Best Use of AI in 2024. These recognitions highlight its value in accelerating and optimizing conversational AI investments.

Kenway Consulting, a trusted partner in deploying AI Trust products, has supported leading Fortune 50 companies in implementing FactCheck. Kenway’s expertise in generative AI (GenAI) has solidified FactCheck’s role as an essential tool for identifying inaccuracies in GenAI-driven applications. Sean Rabago, Service Capabilities Lead at Kenway Consulting, emphasized that FactCheck’s speed and precision have significantly enhanced the reliability of AI systems, recommending it to organizations seeking to improve AI assurance.

Cyara CEO Rishi Rana highlighted the importance of these launches, stating that DART AI, AI Trust, and FactCheck represent a pivotal advancement in the company’s commitment to generative AI innovation. These solutions are designed to help organizations confidently navigate AI complexities and achieve their CX goals with precision and trustworthiness.