Cyara , the leading AI-powered Customer Experience (CX) Transformation Platform provider, announced that Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, has named Cyara a winner in the Best of Enterprise Connect awards in the Most Innovative Use of AI category.
Part of Cyara’s CX Transformation platform, Cyara Botium is a comprehensive bot optimization platform equipped with every functionality and test type organizations need to design, develop, maintain and monitor their chatbots, voicebots and conversational AI. Botium enables organizations to deliver CX through all channels and platforms by conducting automated natural language process (NLP) testing, conversational flow testing, security testing, performance testing and monitoring for bots. The latest addition to Botium tackles the challenge of maintaining control and reducing risks, when adopting LLM-powered bots. This feature meticulously tests and analyzes responses generated by large and small language models (LLMs and SLMs) and generative AI, against trusted sources to ensure they deliver reliable and trustworthy answers to customer questions.
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Janet Vito, SVP Marketing, Cyara said, “We’re honored to win the Most Innovative Use of AI award for Cyara Botium. As organizations recognize the power of AI to deliver exceptional customer experiences, they must ensure their AI outputs are grounded in fact and avoid the pitfalls of hallucination. With our team of experts, we continue to transform the industry with innovative CX solutions.”
The Best of Enterprise Connect Awards Program recognizes excellence and innovation in the enterprise communications and collaboration industry. Judges vetted more than 30 entries with a focus on factors including technology advancement, innovation and business impact. Cyara Botium stood out in the Most Innovative Use of AI category among a competitive field that included submissions from industry leaders including Amazon Web Services, NICE, Zoom, MiaRec, and Nextivia.
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk.
SOURCE: Businesswire
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