eGain Unveils eGain Composer™, a Modular AI Knowledge Development Platform, to Build Trusted AI CX Applications

eGain, a leading provider of AI customer experience (CX) automation with Trusted Knowledge™, has launched eGain Composer™. This next-generation modular AI knowledge platform was unveiled at the Solve25 user conference. eGain Composer uses a composable architecture. It helps developers easily add features from eGain AI Knowledge Hub™ to their customer experience apps. This boosts intelligent automation, simplifies workflows, and creates real business value.

Traditional AI knowledge systems, such as standalone knowledge bases and retrieval engines, often operate in isolation. This leads to fragmented and inflexible setups. eGain Composer solves these issues with a unified and modular platform. Developers find it easy. Companies can quickly build reliable, scalable AI apps for better customer experiences.

Key Benefits

• Trusted Knowledge™ – eGain Composer helps developers easily access the eGain AI Knowledge Hub. This ensures content is unified, accurate, and compliant. It helps AI provide reliable and contextually correct responses.
• Content Lifecycle Management – Developers can easily manage the whole content lifecycle. Granular API controls help with authoring, publishing, reviewing, and deprecating content.
• Advanced Compliance – eGain Composer offers top-notch security. It meets global standards like OAuth 2.0, HTTPS, SOC 2, HIPAA, GDPR, and FedRAMP. This ensures strong data protection and authentication.
• Agentic Readiness for Assured Actions™-  Purpose-designed for AI agents, the platform enables enterprise-grade search, answer delivery, and reliable agentic actions across all customer-facing touchpoints.
• Composable Architecture – APIs within eGain Composer provide flexible, plug-and-play integration for web, desktop, mobile, and agentic environments, enabling developers to create custom composable pipelines that align with specific business needs.
• Content Health – eGain Composer incorporates closed-loop optimization, continuously improving search accuracy, content completeness, and agentic reliability. Developers can implement quality-centric workflows to ensure consistent and compliant performance.

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Developer-First Design

eGain Composer delivers these capabilities through a robust developer toolkit that includes application programming interfaces (APIs), Model Context Protocol (MCP) servers, and software development kits (SDKs) for Python and TypeScript. Through its APIs and MCP server, eGain Composer allows organizations to surface trusted enterprise knowledge in various formats—from search results and AI-curated answers to agentic actions and embedded integrations.

The MCP servers, available on GitHub in both local and remote configurations, support ingestion, search, and answer delivery while facilitating agentic Assured Actions™. Built on OpenAPI specifications, the Composer APIs provide seamless integration across diverse technology ecosystems, enabling scalable, future-ready deployment of AI CX applications.

“Today’s enterprises want a full-stack AI knowledge solution while being able to mix and match the building blocks at the same time,” said Ashu Roy, eGain CEO. “eGain Composer allows them to do just that.”

With eGain Composer, the company reaffirms its commitment to helping enterprises move beyond fragmented CX systems toward a unified, intelligent, and compliant AI knowledge framework-empowering developers and businesses to build the next generation of trusted, agentic AI applications.