Enterprise Connect 2024 Brought the Enterprise Communications and Customer Experience Community Together to Improve Business Communications/CX

Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience (CX), brought IT decision-makers together to improve business communications and CX. Attendees explored industry trends and technologies driving enterprise communications/CX through expert-led conference sessions, along with extensive peer networking and an exhibit floor featuring all the major industry players.

Over four days – March 25-28 – attendees experienced a robust lineup of keynotes and more than 50 conference sessions spanning ten tracks including: Vertical Industry Focus; AI & Automation; Data & Analytics; Employee Experience; Communications & Collaboration 2027; Collaboration Platforms & UC; CPaaS & Programmable Communications; CX/Contact Center; Security & Compliance; and Video Collaboration & A/V.

“We had an extraordinary week bringing the industry together in person in Orlando and digitally,” said Eric Krapf, General Manager, Enterprise Connect. “For more than 30 years, Enterprise Connect has brought corporate IT decision makers together with industry vendors, analysts, consultants, and channel partners to focus on the issues central to enterprise communications. Attendees addressed the most critical issues facing the enterprise IT industry today, explored new, innovative technologies and networked with peers. We are excited to discuss how to optimize AI for enterprise growth at our new Summit – Enterprise Connect AI – and to connect with the entire enterprise communications and customer experience ecosystem next year at Enterprise Connect 2025.”

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Enterprise Connect event highlights:

Keynotes

The event keynoters included: Nicole Herskowitz, Microsoft, Javed Khan, Cisco, Smita Hashim, Zoom and Kira Makagon, RingCentral. The keynote stage also played host to fireside chats with top executives from AWS, Google, HP, Vonage, and Twilio.

Enterprise End User Speakers

For the first time, the program featured 19 breakout and main-stage sessions led by over 30 IT decision-makers from major enterprises including Delta Air Lines, Experian, Medtronic, Cargill, and more. These enterprise-focused sessions offered attendees valuable insight into enterprise communications and customer experience technologies.

Training Courses

New to Enterprise Connect were training courses on the first day of the event. Presented by leading industry experts, the courses were designed to help decision-makers get a grounding in the key issues and a solid foundation to move forward as these critical topics continue to grow in importance within the enterprise.

SOURCE: Businesswire