Fineline Innovates Customer Experience New digital technology to improve communication and turnaround times

Fineline Printing Group, has announced initiatives to further improve the customer experience by enhancing workflows with digital technology and processes over the next 12-24 months which will allow better, quicker and easier communications for customers

A nationwide leader in the printing industry, Fineline Printing Group, has announced initiatives to further improve the customer experience by enhancing workflows with digital technology and processes over the next 12-24 months.

The advancements will allow better, quicker, and easier communication for customers through digital technology and will result in:

• Reduced communication barriers during the order process to free up customers’ valuable time
• Increased visibility into projects and metrics to give customers more control over their printing
• Decreased time to market so that customers can improve their stakeholder experiences

To spearhead the effort, Fineline promoted its Director of Technical Solutions, Matt Arent, to Chief Technology Officer, and the company has hired several new remote account managers to serve clients across the U.S. as well as IT Developers to implement the new digital workflows.

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Fineline is already known for being easy to work with, and our new customer portal and collaborative proofing environment will allow us to serve our customers and internal teams even better,” Arent stated.

Arent continued by saying that the company has committed to being at the forefront of digital technology in their business sector for years to come.

Fineline Printing Group is a solutions-driven printing company with a customer-focused, consultative approach that “will never ask for your business until we can improve it.” Fineline specializes in managing the entire enterprise print and fulfillment process on behalf of clients. Fineline has a 100% secure facility and is the creator of Finelink – a print marketing and eProcurement platform.