ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced its sponsorship of the Customer Response Summit (CRS) – Austin, an Execs In The Know event, March 1-3, 2023. ibex will also host an Innovation Lab to showcase live customer experience (CX) applications in action, and demonstrate how they can be applied across different channels and processes.
“We are delighted to be one of the sponsors of the Execs In The Know Customer Response Summit in Austin, and look forward to meeting industry thought leaders and sharing practices for delivering amazing CX,” said John Thompson, Global Head of Sales at ibex. “In this challenging economic environment, brands have recognized the benefits of enhancing their CX to deliver greater customer value, satisfaction and retention. Uniting world-class talent and culture with our award-winning Wave X technology platform enables ibex to deliver next-level solutions for many of the world’s premier companies.”
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Execs In The Know is a global community of customer experience leaders focused on providing excellence in customer service and support. The CRS is more than just a conference, it’s an experience where CX leaders learn, share, network and engage through Keynotes, Workshops, Panels, Case Studies, Moments of Brilliance, Customer Shop Talks, the Innovations Lab, and engagement activities.
A team of ibex CX experts will be on site to share best practices and the latest solutions to improve customer interactions, contact center performance, and client outcomes, all while reducing operating costs.
SOURCE: GlobeNewswire
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