ICMI’s Contact Center Expo Announces Keynotes, Event Brings the Call Center Industry Together to Learn and Innovate October 24-27 in Orlando

ICMI Global Contact Center Awards Nominations Open Through May 27

ICMI’s Contact Center Expo, which brings call center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center industry, today announces the event keynotes. The event takes place October 24-27 at the Omni Orland Resort at Championsgate, in Orlando, Florida. Register here.

“Building Emotional Vitality to Thrive Through Change.”

Tara Gibb, Senior Director, ICMI’s Contact Center Expo said, “With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of – the knowledge they gain at ICMI’s Contact Center Expo will help them move their contact center forward. We have a terrific program planned for our event and we look forward to reuniting the contact center community.”

Paul Long, Speaker, Author, Master of Shenanigans and Former Director of Call Center Operations at Farmers Insurance will present “Connecting the Workplace and Life Through F.U.N.” Through a concept Long developed called Fundamism, he will discuss how the best companies accelerate business results by engaging their employees, celebrating the good and creating a culture of experience that improves customer experience and employee engagement, reduces attrition and inspires growth across nearly every performance metric.

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Sara Ross, Speaker and the Chief Vitality Officer at BrainAMPED, a research and strategy firm dedicated to redefining how we succeed at work and thrive in life, will present “Building Emotional Vitality to Thrive Through Change.” This session will combine emotional intelligence and energy management to provide leadership-focused, brain-based strategies to help make business decisions.

ICMI Global Contact Center Awards

ICMI’s Global Contact Center Awards program honors and recognizes the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries.

Categories include:

• Best Contact Center Agent
• Best Contact Center Supervisor
• Best Contact Center Manager
• Best Contact Center Trainer
• Best Contact Center Workforce Manager
• Customer Hero of the Year
• Lifetime Achievement Award
• Best Small, Medium, or Large Contact Center
• Best Strategic Value to the Organization
• Best Contact Center Culture
• Best Digital Customer Experience
• Best Learning and Development Program
• Best Outsourcing Provider
• Best New Technology Solution