Award-winning support organization strengthens company’s presence and capabilities
The Reynolds and Reynolds Company announced the creation of a new department to spearhead its focus on customer success. “There are three areas of focus we have laid out to accomplish our goal of helping our customers be the most profitable dealers in the industry. Those are product offerings, industry relations, and customer success. This new team has its sights set squarely on the success of our customers,” said Willie Daughters, chief operating officer at Reynolds.
“The new customer success services team expands on our industry-leading support organization,” continued Daughters. “This team allows us to be more proactive with our support and will work with each customer to help them maximize the benefits of the products they’ve invested in.”
Reynolds new customer success services team is dedicated to new customer onboarding, new product implementation, and ongoing support and consulting. This structure will help dealerships with smoother transitions from implementation to long-term support. It also allows for closer collaboration with dealers by ensuring the entire support organization understands each customer’s unique business needs.
This team builds on a longstanding hallmark of the company, the Technical Assistance Center. For decades, it has been recognized for its tireless accessibility, top-notch live customer support, and first-call resolution results. The creation of this new department allows Reynolds to shorten lead times, accommodate more rushed time frames, and continue to provide excellent service to dealers.
“Reynolds has long received high marks for our support and that is something we have always been proud of. Yet, we believe we can still improve, and help our customers grow even further,” stated Daughters. “This is another move that demonstrates Reynolds and Reynolds’ commitment as a true partner in the success of each of our customers.”