SANDSIV, a leading provider of CX and Voice of Customer technology through its innovative sandsiv+ enterprise platform, is thrilled to announce a strategic alliance with Applied Consulting, an Italian consultancy specializing in streamlining business processes and fostering development through a customer-centric approach.
This collaboration marries the strengths of Applied Consulting and SANDSIV, both dedicated to a shared mission: empowering companies to achieve Customer Centricity, People Engagement, and Operational Excellence. Together, they offer comprehensive solutions, combining the sandsiv+VOC platform for Voice of the Customer with strategic consulting services. This integrated approach guides businesses through transformative phases, facilitating innovation through proven methodologies and seamless collaboration with corporate teams.
The partnership aspires to redefine the customer experience landscape, leveraging SANDSIV’s cutting-edge sandsiv+ CX solution. This empowers businesses to not only capture but also analyze customer feedback effectively, enabling them to take proactive measures based on invaluable insights.
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Flash quotes:
Mirko Buonerba, Global Partnership Manager at SANDSIV, expressed, “Many companies in Italy have recognized the significance of adopting a Customer-Focused approach, aligning people, processes, and systems to generate value that caters to customer needs. Successfully defining, managing, and implementing such initiatives requires the right support and technology. This is precisely the value that Applied Consulting and SANDSIV bring to the table.”
Cristiana Luzi, Partner at Applied Consulting, remarked, “Witnessing the market’s growth and observing new industries embracing the CX trend, we are delighted to bring forth an innovative solution like sandsiv+. Our collaboration with SANDSIV is poised to make a lasting impact on the evolving landscape of customer experience in Italy.”
SOURCE: PRNewswire
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