Teleperformance partners with Kore.ai to transform customer engagement through advanced AI solutions

Global digital business services leader Teleperformance announced that it has been named a platinum partner for Kore.ai, a world leader in enterprise conversational and generative AI platform technology.

As a global reseller and managed services partner of Kore.ai, Teleperformance and its digital services arm TP Infinity will leverage the Kore.ai Experience Optimization (XO) Platform V11.0 to deploy conversational AI solutions to help organizations transform their customer engagement.

TP Infinity combines technology innovation with expert conversation design, guided by a team of specialists certified by the Conversational Design Institute. This holistic approach ensures advanced automation and the crafting of meaningful, customer-centric dialogue. Backed by our CX strategy consultants, TP Infinity helps clients leverage Kore.ai’s award-winning platform, ensuring personalized, seamless experiences that drive competitive advantage.

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Kore.ai’s enterprise-grade, no-code platform will enable TP Infinity to build advanced virtual assistants that are powered by generative AI and large language models (LLMs) for meeting the unique needs of their customers around use cases involving customer experience, enterprise automation, personalized solutions based on user experience.

TP Infinity comprises of a diverse team of more than 3,000 consultants, data lovers, tech enthusiasts, creative masterminds and operations gurus operating in 20 countries across North America, South America, Europe, and Asia who are united by a common purpose: to push the boundaries of CX.

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human assisted and to build generative AI enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs.

SOURCE: PRNewswire