Uberall Debuts Messaging Product to Shorten Consumers’ Path to Purchase, Among Other Key Innovations

Uberall, a global provider of hybrid customer experience (CX) solutions, announced a series of new innovations to help businesses offer customers more convenient ways to find, explore, book, and buy the products and services they want. One of the more exciting features introduced to the Uberall CoreX platform is Messages, a complete messaging solution that helps multi-location businesses shorten their customer’s path to purchase via live agents and lifelike local AI chatbots.

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“While many companies understand the importance of customer convenience, they often consider it a daunting proposition to give customers the ability to message them – especially when they run many locations,” says Florian Hübner, Uberall CEO and founder. “However, research clearly shows that consumers prefer to message businesses about products and services, and are even prepared to pay more for convenience. We built Messages to make it incredibly easy and scalable for businesses to engage with and convert local customers on the messaging platforms they use.”

New Tool Enhancements Include:

Uberall Messages

Messaging is rapidly growing as one of the fastest and most convenient ways for customers to get what they need or want. In fact, 75% of consumers say they prefer to engage with brands via messaging, instead of traditional channels. Yet 72% of businesses report they don’t offer chat on their Google Business profile, most likely due to the difficulty of scaling messaging across multiple locations and channels.

Uberall Messages helps businesses activate messaging channels for each location with confidence and speed, equipping them with a single interface where they can engage directly with customers on popular messaging platforms like Facebook Messenger and Google. Businesses can choose to respond to messages manually, or activate conversational AI chatbots that draw on their location’s data profiles to provide lifelike answers and interactions 24/7. This means customers now have a quick and easy way to check opening hours or product availability, reserve a table or service, and much more.

“Uberall Messages has been a game changer for us. It enabled us to implement conversational commerce with ease and confidence, while ensuring we reply to all customer inquiries. We’ve been able to automate a large number of responses, particularly appointment requests, which represent 70% of the messages we receive,” says Letizia Julie, Digital Marketing Project Manager at DEKRA. “Beyond improvements in our customer relationship management processes, this tool allows us to free up time for our field teams, who juggle technical controls and phone bookings.”

SOURCE: PRWeb