Uniphore, one of the world’s largest AI-native companies, announced breakthrough innovations for its X Platform that serves as a foundation for large enterprises to deliver better business results through enhanced customer and employee experiences, while driving a quick time-to-market advantage and improved efficiencies.
These innovations include the development of and usage of multiple modes of data to deliver AI solutions with pre-built guardrails which help ensure the successful integration of Knowledge AI, Emotion AI, and Generative AI, leveraging all data sources including voice, video and text in real time on its industry leading X Platform. As a result, Uniphore’s suite of industry leading applications now has capabilities that are unmatched in the industry.
While many vendors rely solely on open frameworks that are centered predominantly on text-based large language models, Uniphore is a front runner in capturing, structuring, analyzing, and using a full suite of data to fuel the X Platform. By taking into account the full suite of data from voices (tone, cadence, word choices, etc.), visual cues, and words, the inherent challenges with single data sources are greatly reduced.
“Global enterprises are looking for robust AI solutions to not only solve current business challenges but find ways to deliver better customer and employee experiences to drive business forward in the future,” said Umesh Sachdev, co-founder and CEO of Uniphore. “Customers have come to rely on Uniphore to ensure they get the best end-to-end AI platform that leverages Knowledge AI, Emotion AI and Generative AI across voice, video and text-based channels for a complete solution.”
Uniphore customers now have access to solutions that solve today’s biggest challenges such as hallucinations, data sovereignty and privacy. Enterprises benefit from Uniphore’s use of real-time multi-mode AI across all its applications by humanizing the customer and employee experiences with contextual responses, accurate guidance and with enhanced control of data privacy and security.
“Fully embracing Enterprise AI poses several challenges to enterprise executives,” explains Dan Miller, lead analyst at Opus Research. “Uniphore’s new offerings apply a broad spectrum of AI-fueled resources to give customers, managers and employees new powers while, at the same time, mitigating the known risks associated with choosing the AI solutions that will deliver the best business outcomes and customer experiences.”