Vendasta Launches Conversations AI for 24/7 Voice & Chat Support

Vendasta, an AI customer acquisition and engagement platform, announced the general availability of Conversations AI. This AI-powered receptionist enables small and medium-sized businesses (SMBs) to manage phone calls, chats, SMS, and WhatsApp messages in one place. Available 24/7, it answers questions, books appointments, and qualifies leads without the need for additional staff.

Conversations AI combines AI voice capabilities, web chat, SMS, and WhatsApp into a single, shared inbox designed for local business operations. It uses each business’s data to provide accurate and timely responses, creating consistent customer experiences and helping capture every lead.

Key Features

• 24/7 AI Receptionist: Answers calls, chats, SMS, and WhatsApp messages at any time, capturing leads and booking appointments using each business’s own data.
• Immediate lead engagement: Responds to new inquiries in seconds across channels and in multiple languages, improving conversion rates and customer satisfaction.
• Custom capabilities and integrations: Uses APIs to perform tasks such as checking inventory, scheduling, or retrieving order status in real time.
• Unified conversation hub: Centralizes calls, messages, and chats from phone, SMS, WhatsApp, web, Facebook, Instagram, and email into one inbox for faster follow-up and team collaboration.
• CRM-ready lead capture: Automatically stores contact details, message history, and context in Vendasta’s CRM for accurate tracking and consistent service.
• Multi-channel presence: Maintains consistent communication across voice, text, and chat, ensuring no inquiry is missed during or outside business hours.

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“Conversations AI turns every missed call or chat into a potential sale,” said Rylan Morris, VP of Product Marketing at Vendasta. “Whether a customer is calling, using your website chat, or replying to a text, our AI Receptionist responds with friendly, informed, and consistent communication.”

SOURCE: GlobeNewswire